faqs

Terms and Conditions

Terms:
All orders are on a credit card, money order or prepaid basis. We accept MasterCard and Visa.

Catalog Errors:
Prices are subject to change without notice, particularly in the volitale cotton market. We reserve the right to discontinue any item without notice. We will not be held responsible for any errors in the catalogs.

Purchase Orders:
All purchase orders must be faxed, emailed, or mailed. All changes must be confirmed in writing and may effect the original delivery date. Cancellations must be in writing and confirmed, all costs incurred up to that time will be invoiced.

Production:
Begins once the order, artwork and terms of payment are approved. Standard production time is 7 – 10 working days, Production time on extra large orders will be quoted.

Over/Under Runs.
We invoice the exact quantity shipped and subject to a 10% Overun or Underrun.

Shipping:
Shipments will ship via UPS Ground unless specified otherwise. Once shipment has left our facility, title is transferred to recipient. Split Shipment are 10.00 per destination. Freight costs provided are estimates and are subject to change at time of shipment.

Packaging:
All products and merchandise are bulk packed. Special packaging is available at an additional cost.

Return of Merchandise:
Our Shipping and Receiving Department will not accept return without prior written authorization.

Art Requirements

There are no art preparation charges when supplied on disk in the formats below. Artwork submitted needing extensive touch-up or modification or needing to be created will be billed at 25.00 minimum 80.00 per hour. Our art department is standing by to assist with any art or design needs you may have.

All art work must be saved in RGB Color mode.
Spot Color should be separated and defined (by PMS Color)

All text should be converted to curves or outlines if created in Adobe Illustrator, CorelDraw or Macromedia Freehand MX.

Artwork must be saved or output at least 300 dpi at it’s final Size. If text was created in Adobe Photoshop it must be rasterized to prevent font issues. No jpeg or gif files accepted (resolution is too low)

Customer must approve all orders in writing- NO verbal approvals.

Please fax to (845) 343 3639. Questions please feel free to call your Account Executive at (845) 343 3626

Electronic Artwork Please send to jmulhare@prestigegraphic.com

Artwork accepted in the following programs

PC Based:
Corel 10.0 , Adobe PhotoShop 6.0, Adobe Illustrator 9.0, Macromedia Freehand MX

Acceptable File Formats are as follows:
.psd, .bmp, .ai, .tif, .eps, .cdr

Portable Media
3.5 Disk, Zip Disk (100mb), CD Rom

Send portable media to: Prestige Graphic Services, Inc.
105 Sprague Avenue, Middletown, NY 10940 attn: James Mulhare
(845) 343 3626 Fax (845) 343 3639

ART APPROVAL:
Proofs will be faxed or emailed for approval signature. Orders will not be placed into prodution until artwork is approved. We are not responsible for errors so please proofread carefully!

TRADEMARKS AND LOGOS:
By approving the artwork supplied you warrants and authorize the use of included trademarks and logos.